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Refund & Returns Policy

Last updated: May 2025

FootiFi LLC (“FootiFi,” “we,” or “us”) wants you to be completely satisfied with your purchase. This Refund & Returns Policy explains how to return products, request refunds, and handle warranty claims.

1. Returns Eligibility

  • Defective or Damaged Goods: If your footballs arrive defective, damaged, or fail to meet order specifications, you may return them within 15 days of delivery.
  • Incorrect Items: If we ship the wrong product or quantity, please notify us within 7 days of receipt.
  • Non-Defective Returns: Custom-branded orders, large-volume packs, or non-stock items are not eligible for return unless defective. Standard match and training balls (unbranded) may be returned within 30 days, subject to a 20% restocking fee, provided they are in original, unused condition.

2. Warranty Coverage

  • 3 Month Limited Warranty: All FootiFi–sourced balls carry three months warranty against manufacturing defects (seams, bladder, materials).
  • Exclusions: Damage due to misuse, improper inflation, deliberate tampering, or normal wear is not covered.

3. Return & Refund Process

  1. Initiate a Return:
    • Email support@footifi.com with your Order Number, SKU, quantity, and reason for return.
    • For defects, include clear photos or video showing the issue and batch number if available.
  3. Obtain RMA Authorization:
    • We will review and, if approved, issue a Return Merchandise Authorization (RMA) within 2 business days.
    • RMA expires 7 days after issue; please ship by then.
  5. Ship the Products:
    • Pack securely in original cartons.
    • For defective or incorrect items, FootiFi covers return shipping. For non-defective returns, you are responsible for shipping costs.
  7. Inspection & Refund:
    • Upon receipt, we inspect the items within 5 business days.
    • If approved, we issue a refund (minus any restocking fee) via your original payment method within 15 business days.
  9. Replacement Option:
    • For defective balls, you may opt for a free replacement rather than a refund.

4. International Returns

  • DDP Shipments: If you received DDP delivery (USA/UK/EU), FootiFi will provide pre-paid return labels for defective items only.
  • Customs & Duties: For international returns, any duties or taxes incurred on the return shipment for non-defective goods are your responsibility.

5. Contact Information

For any questions or to begin a return:

Email: support@footifi.com
Phone: +1 321 291 8867

Address (for returns):

FootiFi Inc

1317 Edgewater Drive, Suite 3197 
Orlando FL 32804 
United States.


Thank you for choosing FootiFi. We appreciate your business and are here to ensure you receive the highest quality footballs—backed by our straightforward, customer-friendly returns process.